Privacy Policy

Last updated: 31 July 2026

Liverpool Coffee Festival Ltd respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it and the rights you have in relation to your personal information.

1. Who we are

Liverpool Coffee Festival Ltd is the data controller responsible for the personal information described in this policy.

Our details are:

Liverpool Coffee Festival Ltd
Company number: 16023759
1st Floor Office
13 Glegg Street
Liverpool
L3 7UX

Email: livcoffeefest@gmail.com

2. Information we collect

Depending on how you interact with us, we may collect:

Your name.
Your email address.
Your telephone number.
Your billing address, where required.
Details of tickets you purchase.
Your order and transaction information.
Information you provide when contacting us.
Your email marketing preferences.
Information about accessibility, dietary or other event requirements that you voluntarily provide.
Technical information such as your IP address, browser type, device information and website usage.
Photographs or video footage taken at the festival.
Information relating to an accident, complaint, security matter or other incident at the festival.

We do not normally receive or store your complete payment card details.

We do not intentionally collect personal information directly from children through our website. Where information about a child is required, it should be provided by their parent or guardian.

3. How we collect your information

We may collect personal information:

When you purchase a ticket.
When you contact us by email, through our website or through social media.
When you subscribe to festival news or marketing.
When you attend Liverpool Coffee Festival.
Through cookies and similar website technologies.
From Ticket Tailor when you purchase a ticket through our ticket shop.

4. How and why we use your information

We only use personal information where we have a lawful reason to do so.

To manage ticket purchases and attendance

We use your information to:

Process and administer ticket orders.
Send ticket confirmations.
Provide important information about the festival.
Check tickets and manage entry.
Respond to questions about an order.
Process refunds where applicable.
Provide customer support.

Our lawful basis is that this processing is necessary to perform our contract with you or to take steps at your request before entering into a contract.

To operate and protect the festival

We may use your information to:

Plan and manage attendance.
Maintain the safety and security of visitors, staff and exhibitors.
Prevent fraud or misuse of tickets.
Investigate accidents, complaints and incidents.
Improve our website, festival and customer service.
Protect our legal rights.

Our lawful basis is our legitimate interest in operating a safe, secure and successful festival and protecting our organisation, customers and staff.

To meet legal obligations

We may use and retain personal information where necessary to:

Maintain accounting and tax records.
Respond to lawful requests from public authorities.
Comply with health and safety obligations.
Comply with other legal or regulatory requirements.

Our lawful basis is compliance with a legal obligation.

To send marketing

Where you have agreed to receive marketing, we may send you information about:

Future Liverpool Coffee Festival events.
Ticket releases.
Festival announcements.
Exhibitors, competitions and promotions.

Our lawful basis is your consent.

You can withdraw your consent at any time by using the unsubscribe option in a marketing email or by contacting us at livcoffeefest@gmail.com.

Withdrawing consent will not affect any processing that took place before consent was withdrawn.

Accessibility, dietary and health-related information

You may choose to provide information about accessibility, dietary or health-related requirements so that we can provide appropriate assistance.

We will only use this information for the purpose for which it was provided. Where required, we will rely on your explicit consent or our legal obligations.

Please do not provide more sensitive information than is reasonably necessary.

5. Ticket Tailor and payment processing

Tickets for Liverpool Coffee Festival are sold through Ticket Tailor, which is an external ticketing website linked from our website.

Liverpool Coffee Festival Ltd is the data controller for the ticket-buyer and attendee information collected for our events.

Ticket Tailor acts as a data processor on our behalf by providing the ticketing platform and helping us manage ticket orders and attendance.

Payments are processed through the payment provider used within the Ticket Tailor checkout. The payment provider may act as a separate data controller for the payment information it receives.

Liverpool Coffee Festival Ltd does not normally receive or store your complete payment card number or card security code.

When using Ticket Tailor or a payment provider, you should also review the privacy and cookie information displayed on their websites.

6. Who we share information with

We may share personal information with trusted organisations that help us operate the website and festival, including:

Ticket Tailor.
Payment-processing providers.
Website, email and IT-service providers.
Mailing-list and communication providers.
The festival venue.
Event contractors, security teams and ticket-scanning providers.
Insurers, accountants, solicitors and other professional advisers.
Emergency services, regulators, courts or law-enforcement authorities where necessary.
Other organisations where we are legally required to disclose information.

We only share the information reasonably necessary for the relevant purpose.

Service providers acting on our behalf must only process personal information in accordance with our instructions and applicable data-protection requirements.

We do not sell personal information to third parties.

7. International transfers

Some of our service providers or their subcontractors may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we require appropriate protections to be used. These may include:

A transfer to a country recognised as providing adequate data protection.
A UK International Data Transfer Agreement.
The UK Addendum to approved standard contractual clauses.
Another transfer safeguard recognised under UK data-protection law.

You can contact us for more information about the safeguards used for international transfers.

8. How long we keep information

We do not keep personal information for longer than reasonably necessary.

Our usual retention periods are:

Ticket, order and financial records: normally six years from the end of the relevant financial year.
General enquiries and customer-service correspondence: normally up to two years after the enquiry has been resolved.
Marketing information: until you unsubscribe or we determine that the information is no longer required.
Accessibility, dietary or health-related information: only for as long as reasonably necessary to arrange and provide the requested support.
Accident, complaint and incident records: for as long as necessary to investigate the matter and, where relevant, establish, exercise or defend legal claims.
Website and cookie information: for the periods described through our cookie controls or by the relevant service provider.

Information may be retained for longer where required by law, regulation, insurance requirements or an ongoing legal dispute.

9. Photography and filming

Photography and filming may take place at Liverpool Coffee Festival.

We may use general event and crowd photography to:

Promote Liverpool Coffee Festival.
Report on the event.
Publish content on our website and social-media channels.
Promote future festival events.

Our lawful basis is our legitimate interest in documenting and promoting the festival.

Where reasonably practical, signs will be displayed to inform attendees that photography and filming are taking place.

We will normally seek additional permission before using someone as the main subject of a posed interview, testimonial or dedicated promotional feature.

Anyone with concerns about photography or filming should speak to a member of the festival team or contact livcoffeefest@gmail.com.

10. Cookies

Our website uses cookies and similar technologies.

Some cookies are necessary for the website to function properly. These may be used without consent where permitted by law.

Where our website uses non-essential analytics, advertising or marketing cookies, they will only be placed after you have provided consent through our cookie controls.

You can accept, reject or change your non-essential cookie preferences through the cookie banner or cookie settings available on the website.

Ticket Tailor is a separate website and may use its own essential cookies and cookie controls when you visit the ticket shop.

11. Your data-protection rights

Depending on the circumstances, you may have the right to:

Ask for a copy of the personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Ask us to delete your personal information.
Ask us to restrict how we use your information.
Ask us to transfer information you provided to us.
Withdraw consent where we rely on consent.
Object to certain uses of your personal information.

These rights do not apply in every situation, and we may sometimes need to retain or continue using information for legal or regulatory reasons.

To exercise any of these rights, contact:

livcoffeefest@gmail.com

We may need to ask for information to confirm your identity before completing a request.

Your right to object

You have the right to object to our use of your personal information where we rely on legitimate interests.

You also have an absolute right to object to your personal information being used for direct marketing. If you object to direct marketing, we will stop using your information for that purpose.

12. Complaints

Please contact us first if you have a concern about how we have used your personal information:

livcoffeefest@gmail.com

You also have the right to complain to the Information Commissioner’s Office, the UK regulator responsible for data protection.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113

13. External websites

Our website may contain links to other websites, including Ticket Tailor, exhibitors, sponsors and social-media platforms.

We are not responsible for how independent third-party websites collect or use personal information. You should review the privacy information provided by those websites.

14. Automated decisions

We do not use your personal information to make solely automated decisions that have a legal or similarly significant effect on you.

15. Changes to this policy

We may update this Privacy Policy where our services, suppliers or legal obligations change.

The latest version will always be published on our website with the date it was last updated.

Privacy Policy

1. Who we are

2. Information we collect

3. How we collect your information

4. How and why we use your information

To manage ticket purchases and attendance

To operate and protect the festival

To meet legal obligations

To send marketing

Accessibility, dietary and health-related information

5. Ticket Tailor and payment processing

6. Who we share information with

7. International transfers

8. How long we keep information

9. Photography and filming

10. Cookies

11. Your data-protection rights

Your right to object

12. Complaints

13. External websites

14. Automated decisions

15. Changes to this policy

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Privacy Policy